Shipping & Refund Policy
FdL Shop
- SHIPPING POLICY
1.1 Delivery Areas & Timeframes
- We deliver throughout South Africa via reputable courier services.
- Standard delivery timeframes range between 3 to 7 business days, depending on your location.
- Rural and outlying areas may require additional time for delivery.
1.2 Shipping Costs
- Shipping fees are calculated at checkout based on your delivery location.
- Orders over R1,000 qualify for free standard shipping within South Africa.
1.3 Order Processing
- Orders are processed within 1 to 2 business days after payment confirmation.
- You will receive a tracking number once your order has been dispatched.
- Orders placed on weekends or public holidays will be processed on the next business day.
1.4 Lost or Delayed Shipments
- If your order has not arrived within the expected timeframe, please contact us at fleuraccounts@hiltoncollege.com.
- We will liaise with our courier partner to resolve any delivery issues.
1.5 International Shipping
- At this time, we do not offer international shipping.
- REFUND & RETURN POLICY
2.1 Returns & Exchanges
- We accept returns within 14 days of delivery, provided that the item is in its original condition, unused, and in its original packaging.
- Exchanges are subject to stock availability.
- Items such as personalized or custom-made memorabilia cannot be returned unless defective.
2.2 Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Refunds are issued to the original payment method within 7 to 10 business days.
- Shipping fees are non-refundable, except in cases where the return is due to a defect or incorrect item received.
2.3 Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at fleuraccounts@hiltoncollege.com.
- We will arrange for a replacement or a full refund at no additional cost.
2.4 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
- CONTACT INFORMATION
For any questions regarding our Shipping & Refund Policy, please contact us at:
- Email: fleuraccounts@hiltoncollege.com
- Phone: 033 383 0100 Ext 2552
- Address: FdL Shop, Hilton College, College Avenue, Hilton, 3245
Thank you for shopping with FdL Shop!