Shipping & Refunds

We aim to make your experience with Hilton College clear and straightforward. Below you’ll find our shipping, refunds and returns policies, outlining how orders are processed and how we handle exchanges or refunds should the need arise.

Shipping Policy

1. Delivery Areas & Timeframes

We deliver throughout South Africa via reputable courier services.
Standard delivery timeframes range between 3 to 7 business days, depending on your location.
Rural and outlying areas may require additional time for delivery.

2. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.
Orders over R1,000 qualify for free standard shipping within South Africa.

3. Order Processing

Orders are processed within 1 to 2 business days after payment confirmation.
You will receive a tracking number once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.

4. Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us at fleuraccounts@hiltoncollege.com.
We will liaise with our courier partner to resolve any delivery issues.

5. International Shipping

At this time, we do not offer international shipping.

Refunds & Returns Policy

1. Returns & Exchanges

We accept returns within 14 days of delivery, provided that the item is in its original condition, unused, and in its original packaging.
Exchanges are subject to stock availability.
Items such as personalized or custom-made memorabilia cannot be returned unless defective.

2. Refunds

Refunds will be processed once the returned item has been received and inspected.
Refunds are issued to the original payment method within 7 to 10 business days.
Shipping fees are non-refundable, except in cases where the return is due to a defect or incorrect item received.

3. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at fleuraccounts@hiltoncollege.com.
We will arrange for a replacement or a full refund at no additional cost.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item.

5. Orders

Orders are confirmed only once full payment has been received and cleared.
Hilton College reserves the right to cancel any order in cases of suspected fraud, payment failure, or pricing errors.

For any questions regarding our Shipping & Refund Policy, contact us and we’ll assist

Email: fleuraccounts@hiltoncollege.com

Phone: 033 383 0100 Ext 2552

Address: FdL Shop, Hilton College, Hilton College Avenue, Hilton, 3245